Author Topic: Reciva Gateway not responding  (Read 13483 times)

perfectworld

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Reciva Gateway not responding
« on: 07:49:11 | 17 May, 2014 »
I've almost gotten used to it by now. After my Tangent Quattro loses power (i.e. after a power outage) I cannot connect to the reciva Gateway anymore. Sometimes it takes days sometimes weeks and suddenly it will work again. This Error Message is shown during the start-up phase after the radio has connected to my network. It says: Network Error. Reciva Gateway not responding. I can then press my presets and still listen to the preset stations. I caonnot recieve any other stations though - which is kind of frustrating... One more remark: This only started to happen a few months ago. The first two years I owned my Tangent Quattro it worked perfect. I am located in Nova Scota, Canada.
Maybe somebody can help?

Ben H

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Re: Reciva Gateway not responding
« Reply #1 on: 07:38:23 | 20 May, 2014 »
Simplest first... have you tried turning radio off, restarting the router, waiting 2 minutes, then restarting the radio?

Have you tried setting the radio (and ideally the router feeding it, but of less importance) to use a fixed IP address?

What DNS server is the router using?
Radios: Reciva - Logik IR100, dnt IPdio Tune, Tevion: SkyTC - Disgo & Xenta: vTuner - Freeview MusicPal & Pioneer VSX-923: Frontier - Clarus MusicBox, Oxx Classic V, Sandstrøm SDABXIR13:  Logitech Squeezebox Touch/Radio: Roku

perfectworld

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Re: Reciva Gateway not responding
« Reply #2 on: 18:28:34 | 20 May, 2014 »
Thanks you very much for your tips – but alas they didn’t help.
Tried it all, including another DNS server. Doesn’t work.

perfectworld

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Re: Reciva Gateway not responding
« Reply #3 on: 09:11:37 | 31 May, 2014 »
Help!!!
Since I wasn’t able to fix the problem I took a dare and did a factory reset. That was a mistake. Now even my preset stations are gone.
I would be very thankful for any hint as how to try to fix that darned error. It seems that it doesn’t occur to often otherwise there would be somebody who knows how to fix it.
Could it be a problem at reciva’s end?

Sniglar

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Re: Reciva Gateway not responding
« Reply #4 on: 14:11:26 | 31 May, 2014 »
My previous suggestion may have killed your radio so I've removed it.

Sorry, but with no connection to Reciva I have no ideas.
« Last Edit: 20:26:23 | 31 May, 2014 by Sniglar »

drgeoff

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Re: Reciva Gateway not responding
« Reply #5 on: 04:17:26 | 01 June, 2014 »
I suggest you try the radio at a friend's house or some such place, the idea being to establish if the problem is really with the radio or your router/internet service.

Ben H

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Re: Reciva Gateway not responding
« Reply #6 on: 05:39:39 | 02 June, 2014 »
1) After the factory reset, is the radio identifying your wireless network? Does it connect? And then bring up the "finding gateway... " message, then "Gateway not found" Does the radio report being given an IP address? Is it in the right range (192.168.1.xxx, assuming router is on 192.168.1.1)

2) Try, as a temporary measure, removing all security from your router and connecting the router to it as an open network. Then, re-establish security (and tinfoil hats!).

3) Have  you tried connecting the radio direct to the router via the RJ-45 port on the back? I think this radio has one, and that it auto-prioritises it.

4) Try setting the DHCP server manually...

On the radio:

Configure -> Network Config -> Edit
Config...  select ‘No’ for ‘Auto (DHCP)

Set radio to IP 192.168.1.111 (away from any allocated IP by the DHCP... )
255.255.255.0 subnet
192.168.1.1 for gateway
Try 192.168.1.1 and 8.8.8.8 for primary DNS (ignore secondary)


5) Umm.... try a router factory reset, followed by another radio reset. Remember you'll need the login info for your ISP in all likelihood.

6) Ah, I suppose it'd be interesting to know if the radio can find a UPnP server on your computer and play a tune. If it can, and the fault message "Reciva Gateway not found" (or variation), then it's probably your ISP blocking some port service or other. {I think the radio mediaserver gets up & running quite happily, even when Reciva is away with the fairies for all of us}

7) drgeoff's try at a friend's house (with a different ISP)  would certainly be worthwhile.

Radios: Reciva - Logik IR100, dnt IPdio Tune, Tevion: SkyTC - Disgo & Xenta: vTuner - Freeview MusicPal & Pioneer VSX-923: Frontier - Clarus MusicBox, Oxx Classic V, Sandstrøm SDABXIR13:  Logitech Squeezebox Touch/Radio: Roku

perfectworld

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Re: Reciva Gateway not responding
« Reply #7 on: 18:03:50 | 02 June, 2014 »
Thank you for taking the time! I'll go through your list as soon as I find the time.
I'll keep you posted. Thanks again.

perfectworld

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Re: Reciva Gateway not responding
« Reply #8 on: 13:56:28 | 06 June, 2014 »
O.K. I've done it all - or almost all. Nothing helped. Haven't taken the thing to another location with a different provider yet - not that easy here in northern Nova Scotia.
I have some more information though.
The radio definitely connects to my network - by wire and without. It will recognize my network but it doesn't find the reciva gateway - or so it tells me.
However, when I do as Ben H suggested and manually set the DHCP server values:
IP 192.168.1.111
255.255.255.0 subnet
192.168.1.1 for gateway
192.168.1.1 or 8.8.8.8 for primary DNS (ignoring secondary)
I get the folowing error message: Network error: DNS Servers invalid.
(this seems to be strange since the radio was always able to connect to the internet and my pre-set-stations before I factory-reset it...)

Any ideas anybody?

PS: (I noticed that tangent doesn't make internet radios anymore - I wonder why...)

zeewier

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Re: Reciva Gateway not responding
« Reply #9 on: 00:37:13 | 07 June, 2014 »
If taking the radio to another location is problematic as you say, but you have mobile internet access on an iPhone or similar, you could set up a personal hotspot and see if you can get the radio to connect (tethering via WiFi). This ought to work although I never tried this myself. If the radio still cannot connect to the Reciva gateway that would indicate that there is a problem with the radio.

drgeoff

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Re: Reciva Gateway not responding
« Reply #10 on: 03:04:26 | 07 June, 2014 »
You are sure that your router is 192.168.1.1? If it is not, then setting that as the gateway on the radio is fruitless.

Even if you cannot take the radio to a location with a different ISP, eliminating your router from the suspects would be a worthwhile step.

Ben H

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Re: Reciva Gateway not responding
« Reply #11 on: 02:08:24 | 09 June, 2014 »
If the "DNS servers are invalid" message turns up using 192.168.1.1 (or 8.8.8.8 really), it's likely the radio isn't finding the internet at all, let alone the ISP blocking it. It sounds possible that the router firewall is blocking it. Especially so, if wired and wireless are throwing up the same message.

What's the make and model of the router? What's the ISP? (I don't actually think that's relevant, but might as well pry   ;D  )

What's your skill - level with routers? (Rapidly increasing, no doubt!) Are you able to interrogate the router to check radio is connected from that end?

Can you save the router config settings, do a factory reset of router, then reconnect to the internet using the ISP settings, then try factory reset of radio, then try connecting.
Radios: Reciva - Logik IR100, dnt IPdio Tune, Tevion: SkyTC - Disgo & Xenta: vTuner - Freeview MusicPal & Pioneer VSX-923: Frontier - Clarus MusicBox, Oxx Classic V, Sandstrøm SDABXIR13:  Logitech Squeezebox Touch/Radio: Roku

perfectworld

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Re: Reciva Gateway not responding
« Reply #12 on: 05:59:42 | 14 June, 2014 »
I think Ben H is right: my tangent quattro connects to my network but not to the internet.
Yes, I have been tinkering with my router - to no avail so far. But then, I'm not an IT or network specialist.  I did a factory reset and I also tried it out on a DMZ setting (which, as I understand, means there is no security at all).
My Router is a Siemens Gigaset SE 567 (provided by my ISP, Bell Aliant).


Ben H

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Re: Reciva Gateway not responding
« Reply #13 on: 06:47:08 | 16 June, 2014 »
So, I would save the router config file, then do a factory reset of the router.

I'd reenter the ISP details for connection, if required (some ISPs don't require any). I would leave security off, and I'd wirelessly connect a computer or summat, just to prove the internet was working.  Tinfoil hats at the ready, but I doubt EvilHacker (nooooo...) will steal your internets.  You are in Canada, and you are all honest!

I'd factory reset the radio. I'd connect the radio to the router wirelessly. I'd check (and expect) it connected OK. I'd play several stations, and I'd add them to presets.

I'd save the router config file while it was working.

I'd then change the security settings to WPA2 and reconnect computer then radio. I'd re-save the router settings. Then reconnect everything else in the house.

I wouldn't play with that router further. EVER! It works. Leave it be!

================================

If you want to play, buy a cheapie off ov from Ebay. There are several hundred million available, many at dirt cheap prices. Buy a cheap Belkin f7d4301/f7d4302... for a fiver: they work surprisingly well, but then if you want, you can stick DD-WRT on it and make it really something. Buy a WD MyNet N750... for fifteen quid: you can stick OpenWRT, Gargoyle, or Rooter on it. Buy a Belkin N750 f9k1103, and you can stick a Padavan firmware, and turn it into a super-Asus N66. You can then tweak, twiddle, hack and code all you like, you can completely rewrite the firmware if you choose. Like me, you'll continually screw them up so's you have to hardwire  them to rewrite the original firmware, or just chuck them out when they are burnt-out wrecks that are only useful as paperweights. However, like me, you'll keep a couple of routers that NEVER, EVER get tweaked. They do, however, actually work!

I have a Talktalk Huawei HG533, which is a piece of ISP-supplied garbage. I have a Netgear WNDR 3400 which is the ugliest monstrosity there is. However, both run stock firmware, and both work out of the box. Not well, but they work. I do have a large number of routers to root around in; mostly they work brilliantly, occasionally they simply don't work at all.
Radios: Reciva - Logik IR100, dnt IPdio Tune, Tevion: SkyTC - Disgo & Xenta: vTuner - Freeview MusicPal & Pioneer VSX-923: Frontier - Clarus MusicBox, Oxx Classic V, Sandstrøm SDABXIR13:  Logitech Squeezebox Touch/Radio: Roku

perfectworld

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Re: Reciva Gateway not responding
« Reply #14 on: 08:02:36 | 16 July, 2014 »
Well, I guess I have to give up. I finally took my Tangent Quattro MkII to a friend's house with a different provider. Same thing happend - "Receiva Gateway not responding".
So it's probably my device. I can still use it for FM radio though - it's just not quite the same.
Thanks for everybody's help!