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Author Topic: Why I can't remove the radio from my account ?  (Read 2481 times)

jackysy

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Why I can't remove the radio from my account ?
« on: 19:06:26 | 23 February, 2015 »
Now I have only one radio.

When I remove the radio from my account , the problem I meet is :

We're sorry, but something went wrong!
We've been notified about this issue and we'll take a look at it shortly. Click one of the links below to navigate to another page.


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shuttleman58

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Re: Why I can't remove the radio from my account ?
« Reply #1 on: 21:19:14 | 23 February, 2015 »
Most likely the database is down for maintenance. Try again in 24 to 48 hours.
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- Rob the Shuttleman
C Crane CC-Wifi (Reciva) x 2; Grace Mondo GDI-IRC6000R; Roku (with 28 radio apps and counting); Grace and Reciva Android apps; Yamaha RX-V473 (vTuner); Logitech UE Smart Radio; Android phone with 20 radio apps so far

Dogmatix

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Re: Why I can't remove the radio from my account ?
« Reply #2 on: 23:11:52 | 23 February, 2015 »
I had this problem over a week ago. One of my radios' Barracuda module gave up its ghost, so I transplanted a spare, but I have been unable to remove the expired module from my account, receiving the 'something went wrong' message on each attempt.

Looks like an ongoing problem then. No doubt the Reciva people are working so hard to resolve the BBC problem that minor problems like this one are being left on the back burner....
« Last Edit: 23:13:49 | 23 February, 2015 by Dogmatix »
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Radios in use: Roberts Stream 93i, Sangean WFR-29C, Technisat 450 & 520, Revo Pixis RX, Hama DIT2010, IR110 & DIR3100.

dh

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Re: Why I can't remove the radio from my account ?
« Reply #3 on: 07:58:34 | 24 February, 2015 »
Quote from: Dogmatix on 23:11:52 | 23 February, 2015
I had this problem over a week ago. One of my radios' Barracuda module gave up its ghost, so I transplanted a spare, but I have been unable to remove the expired module from my account, receiving the 'something went wrong' message on each attempt.

Looks like an ongoing problem then. No doubt the Reciva people are working so hard to resolve the BBC problem that minor problems like this one are being left on the back burner....

We're aware of it and we're looking at it - no ETA yet, but it is very much on the radar
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Views my own, not my previous employer's. I'll help where I can but this is not an official support channel.
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